Shipping & Returns

At Karicraft, every piece is handcrafted in Lucknow and sent to you with care. Here is everything you need to know about how your order reaches you, and what to do if something is not quite right. For anything not covered here, email us at customercare.karicraft@gmail.com or tap the WhatsApp icon on screen, and our team will get right back to you.

Shipping & Delivery

• Free shipping across India on all orders.
• Orders are typically delivered within 5 business days. Please note that public holidays, Saturdays and Sundays are not counted as working days.
• We ship through reputable logistics partners so your order reaches you quickly and in good condition, and you will receive tracking details so you can follow it every step of the way.
• Occasionally, unforeseen events may cause a delay. If your order has not been dispatched within the expected time, just get in touch and we will look into it.
• Cash on Delivery (COD) is available across India, alongside all major online payment methods, so you can shop whichever way feels most comfortable.

Sustainable Packaging

Your order arrives wrapped the slow-fashion way, in a reusable muslin bag, with a recycled brand tag and a plantable seed thank-you card. No acid wash, no waste, nothing you need to throw away.

Returns & Exchanges

Eligibility

• You can raise a hassle-free return or exchange within 3 calendar days of receiving your order.
• Items must be unworn, unwashed, and have all original tags attached.
• Items marked as final sale, and gift cards, are not eligible for return or exchange.

How to return or exchange

• Email customercare.karicraft@gmail.com or tap the WhatsApp icon within the 3-day window, sharing your order number and reason for return.
• Once approved, we will send you instructions along with a return address or shipping label.
• Please ship the item back within 3 days of receiving your return authorization.

Refunds

• Refunds for eligible returns are processed to your original payment method within 10 to 12 business days of us receiving and inspecting the item.
• If a refund seems delayed, please check your bank account first, then contact your bank or card company. If it is still unresolved, email us and we will help.

Damaged or defective items

• Please report any damage or defect immediately, with photos, for a free replacement or refund.
• If a shipment arrives visibly damaged, you may refuse delivery, and please contact our team right away.
• Items sent back without prior return authorization may be refused and returned to you at your expense.

Changes & Cancellations

• Changes to size, delivery address or phone number: email us with your order number and the updated details. We will do our best to help, as long as the order has not already shipped.
• Cancellations: orders cannot be cancelled after 24 hours of being placed.

Sizing

Every style is available in sizes XS to 3XL. If you are between sizes or unsure, message us before you order, we are always happy to help you find the right fit.

Heritage, made easy, and looked after at every step.