Cancellation, Exchange and Refund Policy

📦 CANCELLATION POLICY

You can cancel your order within 24 hours or before dispatch.

🔄 EXCHANGE POLICY

In case you are receiving any damaged or defective product, you can contact us within 24 hours so we can either exchange or re-deliver the replacement within 3-4 Business Days.

To Request an Exchange:

  • You make an unboxing video (before opening the parcel completely).
  • Email us at karicraftofficial@gmail.com within 24 hours of delivery.
  • Items must be unused, unworn, unwashed, and in original packaging with tags.
  • Customer must ship the product back to us – we do not offer free pickups

Note: Exchange is allowed once per order. You will receive the new article in 5 business days and a refund of your delivery charges maximum upto Rs.200.

đźš« REFUND POLICY

Returns are not applicable.

❌ WHAT IS NOT CONSIDERED "DAMAGED":

  • You don’t like the design, fit, or fabric.
  • Minor issues like loose tassels or slight embroidery variations – these are part of handmade charm.
  • Color difference (10–12%) due to lighting or screens.
  • Slight size variations (±5%).

📬 IMPORTANT:

If your parcel is open or damaged, please refuse delivery. We won’t accept claims for accepted damaged packages.