Cancellation, Exchange and Refund Policy

 

You can cancel your order within 24 hours or before it is dispatched.

EXCHANGE POLICY
If you receive a damaged or defective product, please contact us within 24 hours. We will exchange or re-deliver the replacement within 3–4 business days.

To Request an Exchange:

• Record an unboxing video before opening the parcel completely.
• Email us at karicraftofficial@gmail.com within 24 hours of delivery.
• Items must be unused, unworn, unwashed, and in their original packaging with tags.
• The customer must ship the product back to us. We do not offer free pickups.

Note:
Exchange is allowed once per order. You will receive the new article within 5 business days. A refund of delivery charges up to Rs.200 will be provided.

WHAT IS NOT CONSIDERED "DAMAGED":

• Disliking the design, fit, or fabric
• Minor issues such as loose tassels or slight embroidery variations (these are part of the handmade nature)
• Color differences (10–12%) due to lighting or screen resolution
• Slight size variations (±5%)

IMPORTANT:
If your parcel is open or visibly damaged upon delivery, please refuse to accept it. We do not accept claims for damaged packages that were accepted at delivery.